Refund Policy

Last Updated: March 2026

This Refund Policy applies to all purchases made from Olsun Formulations.

We aim to ensure customer satisfaction while maintaining product safety and quality standards.

1. Return Eligibility

Returns may be accepted only under the following conditions:

  • The product was damaged during delivery
  • The wrong product was delivered
  • The product is defective

To request a return, you must contact us within 7 days of receiving your order.

2. Return Conditions

To qualify for a return:

  • The product must be unused and unopened
  • The product must be in its original packaging
  • A valid proof of purchase must be provided

We may request photo or video proof to verify the issue before approving a return.

3. Non-Returnable Items

For safety and hygiene reasons, we do not accept returns for:

  • Opened supplement products
  • Used items
  • Products purchased from third-party sellers or unauthorized platforms

4. Return Approval Process

  • All return requests are subject to verification and approval
  • Once approved, we will provide instructions for returning the product
  • Customers may be required to ship the product back unless otherwise specified

5. Refund Process

Once the returned product is received and inspected:

  • You will be notified regarding approval or rejection of your refund
  • If approved, the refund will be processed to the original payment method

Processing Time: 5–10 business days (may vary depending on the payment provider)

6. Shipping Charges

  • Shipping charges are non-refundable, unless the return is due to our error (wrong or damaged product)
  • In such cases, return shipping may be covered by us

7. Cancellation Policy

  • Orders can be cancelled before they are shipped
  • Once shipped, cancellation is not possible and the order will fall under the return policy

8. Contact Information

For return or refund requests, please contact:

Olsun Formulations
Email: olsunformulation@gmail.com