Return Policy

Return, Refund and Cancellation Policy

Last Updated: August 4, 2026

This Return, Refund and Cancellation Policy applies to products purchased directly from the official Olsun Formulation website.

We aim to provide safe, authentic and properly packaged supplements. Because supplements are consumable products, returns are subject to hygiene, safety and product-integrity requirements.

1. When Is a Return or Replacement Available?

You may request a return, replacement or refund if:

The product was damaged during delivery;
The product received is defective;
You received a product different from the product ordered;
The delivered package is missing an item;
The product was expired when delivered;
The product seal was broken or appeared to have been tampered with before delivery; or
The product materially differs from its description on our website.

Please contact us within 7 calendar days of delivery after discovering the issue.

This reporting period does not limit any right or remedy available to you under applicable Indian law.

2. Change-of-Mind Returns

Due to health, hygiene and product-safety requirements, we generally do not accept returns merely because:

You changed your mind;
You no longer want the product;
You ordered the wrong product, flavour, size or quantity;
You did not like the taste, smell, texture or packaging; or
You did not experience an expected personal result.

Before completing your order, please review the product description, ingredients, serving information, warnings, quantity and price.

Nothing in this section affects your rights where a product is defective, damaged, expired, incorrect, tampered with, misdescribed or otherwise eligible under applicable law.

3. Return Conditions

Where a physical return is required, the product should generally be:

Unused and unopened;
In its original packaging;
Accompanied by all included components; and
Supported by valid proof of purchase.

If the product was delivered damaged, defective, expired, incorrect or tampered with, do not use or dispose of it until our support team provides instructions.

Opening an outer courier package solely to inspect the delivered product will not automatically make an otherwise valid claim ineligible.

4. Information Required for a Request

To help us verify and resolve your request, please provide:

Your full name;
Order number;
Registered email address or phone number;
A description of the issue;
Clear photographs of the product and outer packaging;
Photographs of the shipping label, batch number and expiry date, where relevant; and
A short video, if reasonably required to understand visible damage, leakage, missing contents or tampering.

Photos or videos help us investigate the issue but do not remove any statutory consumer right. We may request additional information where reasonably necessary to verify a claim.

5. How to Request a Return, Replacement or Refund

Send your request to:

Email: olsunformulation@gmail.com
Subject: Return or Refund Request – Order #[Order Number]

After receiving your request, we will review the information and notify you whether:

The claim has been approved;
Additional information is required;
A replacement will be arranged;
A refund will be initiated; or
The product must be returned for inspection.

Please do not send a product back without receiving return instructions from us. Unauthorised returns may be delayed or may not reach the correct return location.

6. Return Shipping

If the return is approved because the product was damaged, defective, expired, tampered with, incorrect or materially different from its description, Olsun Formulation will arrange or reimburse reasonable return shipping, as applicable.

If a discretionary return is exceptionally approved for a reason not caused by us, the customer may be responsible for return shipping. Any applicable charge will be communicated before the return is authorised.

Returned products must be packed securely to prevent further damage during transit.

7. Inspection and Resolution

Where inspection is required, we will examine the returned product after it reaches us.

Depending on the circumstances and applicable law, an approved claim may be resolved through:

Replacement with the same product;
Replacement with another agreed product;
Refund of the eligible amount; or
Another appropriate remedy agreed with the customer.

Replacement is subject to product availability. If an eligible replacement is unavailable, we may provide a refund.

If a claim is rejected, we will communicate the reason based on the available information and inspection findings.

8. Refund Method and Timeline

Approved refunds will ordinarily be processed to the original payment method.

We aim to initiate an approved refund within 5–10 business days after:

Approval of the refund; or
Receipt and inspection of the returned product, where a return is required.

After the refund is initiated, the time required for the amount to appear in your account may vary depending on your bank, card issuer, UPI service or payment provider.

For Cash on Delivery orders, we may request valid bank-account or UPI details through an appropriate and secure communication method. The customer is responsible for providing accurate refund details.

We will never ask for your card PIN, UPI PIN, OTP or online-banking password to process a refund.

9. Shipping Charges

Original shipping charges are generally non-refundable where an order was correctly delivered and no product issue exists.

Where a return or refund is approved because of our error or because the product was damaged, defective, expired, tampered with, incorrect or materially misdescribed, eligible standard shipping charges will also be refunded where applicable.

Premium, express or additional delivery charges may not be refundable beyond the standard delivery amount unless the issue was caused by us or applicable law requires otherwise.

10. Order Cancellation

You may request cancellation before the order has been dispatched.

A cancellation request is not confirmed until you receive confirmation from Olsun Formulation. If the order has already been dispatched, it cannot ordinarily be cancelled and will be handled under the applicable return provisions after delivery.

If a prepaid order is successfully cancelled before dispatch, the paid amount will be refunded to the original payment method.

We may cancel an order because of:

Product unavailability;
Payment failure;
Incorrect pricing or product information;
Incomplete or unverifiable delivery information;
Suspected fraud or unauthorised activity; or
Legal, regulatory or operational requirements.

If we cancel a prepaid order, the eligible amount will be refunded to the original payment method.

11. Refused and Undeliverable Orders

If delivery fails because the customer provided an incorrect or incomplete address, was repeatedly unavailable, refused a correct and undamaged order or could not be contacted, the shipment may be returned to us.

Any reshipping request may be subject to an additional delivery charge. For prepaid orders, any refund will be considered after the returned shipment reaches us and is inspected, subject to applicable law and any reasonable, clearly communicated delivery costs.

No deduction will be made where non-delivery resulted from our error or a confirmed courier issue for which the customer was not responsible.

12. Non-Returnable Products

Unless the product is defective, damaged, expired, tampered with, incorrect, misdescribed or returnable under applicable law, we do not accept returns for:

Opened or used supplements;
Products with a removed, damaged or altered seal;
Products not stored according to label instructions;
Products damaged after delivery through misuse or improper handling;
Products returned without their original packaging or essential components;
Products purchased from unauthorised sellers or third-party platforms; or
Free samples, complimentary products or promotional gifts that were not separately charged.

For products purchased from an authorised third-party marketplace or retailer, please follow that seller’s return process. However, you may contact us regarding product authenticity or safety concerns.

13. Adverse Reactions and Individual Results

A supplement not producing an expected personal result does not by itself mean that the product is defective.

Individual responses may vary according to factors such as diet, lifestyle, age, health, activity and consistency of use.

If you experience an adverse or unexpected reaction, discontinue use and seek advice from a qualified healthcare professional. You may also contact us with the product name, batch number, expiry date and a description of the issue.

This section does not limit any right relating to an unsafe, contaminated, defective or incorrectly labelled product.

14. Promotional Offers and Bundles

For an approved return involving a bundle, combo or “buy one, get one” offer, all relevant products and complimentary items may need to be returned unless only one item is defective or incorrect.

Any refund will be calculated based on the amount actually paid and the terms of the applicable offer. A free promotional item has no separate refundable cash value unless stated otherwise.

15. Purchases from Third-Party Sellers

This policy applies only to purchases made directly through the official Olsun Formulation website.

Purchases made through marketplaces, retailers, distributors or other third-party sellers are subject to the return and refund policy of the relevant seller or platform.

Olsun Formulation is not responsible for products purchased from unauthorised sellers. Please retain the invoice and verify that the seller is authorised.

16. Consumer Rights

Nothing in this Policy excludes, restricts or overrides any right or remedy available under the Consumer Protection Act, 2019 or other applicable Indian law.

Where applicable law provides a remedy that is more favourable than this Policy, the applicable legal requirement will prevail.

17. Policy Updates

We may update this Policy to reflect changes in our products, operations, payment methods, delivery arrangements or applicable legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date. The policy applicable at the time of purchase will generally apply to that order, subject to applicable law.