Terms of Use

Last Updated: August 4, 2026

Please read these Terms of Use (“Terms”) carefully before accessing the Olsun Formulation website, purchasing our products or using our services.

By accessing or using this website, creating an account or placing an order, you acknowledge that you have read, understood and agreed to these Terms. If you do not agree with these Terms, please discontinue your use of the website and services.

1. About Olsun Formulation

This website is operated by Olsun Formulation (“Olsun”, “we”, “us” or “our”), a nutraceutical and active-wellness brand operating in India.

These Terms apply to:

• The Olsun Formulation website and its mobile version;

• Products offered through the website;

• Online orders and payments;

• Customer-support and chat services;

• User accounts, reviews and other website features; and

• Any other services that link to these Terms.

Principal Place of Business: [Complete Business Address, Pune, Maharashtra, PIN Code]

2. Eligibility

You must be legally capable of entering into a binding agreement under applicable Indian law to make a purchase through this website.

Our products are intended only for adults, unless the product label expressly states otherwise. If you are under 18 years of age, you may use the website only under the supervision of a parent or legal guardian. Orders for adult-use supplements must be placed by an adult.

By placing an order, you confirm that the information provided by you is accurate and that you are legally eligible to complete the purchase.

3. Health and Medical Disclaimer

Information available on this website is provided for general informational and educational purposes only. It is not intended to replace professional medical advice, diagnosis or treatment.

Olsun Formulation products are food, health or dietary supplements, as applicable. They are not medicines and are not intended to diagnose, treat, cure or prevent any disease.

Product information may refer to generally available scientific literature relating to individual ingredients. Such information does not mean that the finished product has been clinically tested or proven to produce a particular result unless this is expressly stated and supported by appropriate evidence.

Individual responses may vary depending on factors including age, diet, lifestyle, exercise routine, health condition and consistency of use. We do not guarantee any particular health, fitness, performance or wellness result.

Always read and follow the directions, warnings and serving information provided on the product label.

Consult a qualified healthcare professional before using any supplement, particularly if you:

• Have an existing medical condition;

• Are pregnant, planning pregnancy or breastfeeding;

• Are taking prescription or non-prescription medication;

• Have known allergies or sensitivities;

• Are scheduled for surgery; or

• Are uncertain whether a product is suitable for you.

If you experience an adverse reaction, discontinue use and seek appropriate medical advice.

4. Product Information and Claims

We make reasonable efforts to provide accurate, clear and updated product information, including ingredient details, directions for use, warnings, packaging and pricing.

Product claims and information are intended to comply with applicable Indian food-safety, consumer-protection and advertising requirements. No statement on this website should be interpreted as a claim that a product diagnoses, treats, cures or prevents a disease.

Colours, packaging and product appearance displayed on a screen may vary slightly from the physical product because of photography, screen settings, printing variations or packaging updates.

In the event of a difference between general website content and the physical product label, you should follow the directions and warnings printed on the product label and contact us if clarification is required.

5. Product and Packaging Updates

We may update product formulations, ingredients, packaging, labels, descriptions, quantities or availability from time to time, subject to applicable law.

The product information and label displayed at the time of purchase will generally apply to the relevant order, except where a correction or change is required for safety, regulatory compliance, product availability or an obvious error.

Customers with allergies, sensitivities or specific dietary requirements should review the current product label before every use.

6. Orders and Order Acceptance

Submitting an order does not automatically mean that the order has been accepted. An order is accepted after payment verification and confirmation by us.

We may refuse, limit or cancel an order for reasons including:

• Product unavailability;

• Payment failure;

• Suspected fraud or unauthorised activity;

• Incorrect customer or delivery information;

• Incorrect pricing or product information;

• Quantity restrictions;

• Resale or misuse concerns; or

• Legal or regulatory requirements.

If we cancel a prepaid order, the applicable amount will be refunded to the original payment method in accordance with our Refund Policy and the payment provider’s processing timelines.

7. Prices, Taxes and Payments

Product prices are displayed in Indian Rupees unless stated otherwise. Applicable taxes, delivery charges or other charges will be shown during checkout, where required.

We reserve the right to correct an obvious pricing, description or calculation error. If such an error affects an order already placed, we will notify you and provide an appropriate option, including cancellation and refund where applicable.

Payments are processed through authorised third-party payment providers. We do not directly control their systems, processing times, service availability or security practices.

You agree to provide complete and accurate billing and payment information and confirm that you are authorised to use the selected payment method.

8. Shipping and Delivery

Orders are processed and delivered in accordance with our Shipping Policy.

Any delivery date or timeline shown on the website is an estimate and not a guaranteed delivery commitment unless expressly stated otherwise.

Delivery may be affected by:

• Courier or logistics delays;

• Weather conditions;

• Public holidays;

• Service disruptions;

• Events beyond our reasonable control;

• Remote delivery locations; or

• Incorrect or incomplete information provided by the customer.

Customers are responsible for providing a complete and accurate name, address, PIN code and contact number. We will provide reasonable assistance in tracking and resolving delivery issues.

Risk of loss or damage will be handled in accordance with applicable law and our Shipping and Refund Policies.

9. Cancellations, Returns and Refunds

Order cancellations, returns, replacements and refunds are governed by our Refund Policy.

Due to health, hygiene and product-safety considerations, opened, used, tampered-with or improperly stored products may not be eligible for return, except where required under applicable law or where the product is defective, damaged, incorrect or otherwise eligible under our Refund Policy.

If you receive a damaged, defective, expired, tampered or incorrect product, contact us within the period specified in our Refund Policy and provide the requested order details, photographs or other reasonable evidence.

Nothing in these Terms limits any consumer right that cannot legally be excluded.

10. Promotions and Discount Codes

Promotional offers, coupons, referral codes and discounts may be subject to separate eligibility requirements, validity periods and restrictions.

Unless expressly stated otherwise:

• Offers cannot be exchanged for cash;

• Multiple offers cannot be combined;

• Offers may apply only to selected products or customers;

• Discount codes must be applied before completing payment; and

• Offers may be withdrawn or corrected in cases of misuse, fraud or obvious error.

We will not retrospectively apply a discount to an order unless required by the specific promotional terms.

11. User Accounts

Certain website features may require you to create an account.

You are responsible for:

• Providing accurate and updated information;

• Maintaining the confidentiality of your password and credentials;

• Restricting unauthorised access to your account; and

• Promptly notifying us of suspected unauthorised activity.

You are responsible for activities performed through your account to the extent permitted by law. We may suspend or restrict an account where we reasonably suspect fraud, misuse, security risk or violation of these Terms.

12. Reviews and User-Submitted Content

If you submit a review, image, comment, testimonial or other content, you confirm that:

• It reflects your genuine experience or opinion;

• It is accurate to the best of your knowledge;

• You have the right to submit it;

• It does not violate another person’s rights;

• It does not contain unlawful, abusive or misleading material; and

• It does not contain unsupported medical or disease-treatment claims.

You grant Olsun Formulation a non-exclusive, royalty-free and transferable licence to display, reproduce, format and use the submitted content for website, customer-support and promotional purposes, subject to applicable privacy and consumer-protection laws.

We may moderate or remove content that violates these Terms, applicable law or our content standards. We will not intentionally alter a genuine review in a manner that misrepresents the reviewer’s opinion.

Any incentive received for submitting a review must be clearly disclosed.

13. Acceptable Use

You agree not to:

• Violate any applicable law or regulation;

• Provide false information or impersonate another person;

• Upload viruses, malicious code or harmful material;

• Attempt to gain unauthorised access to the website or its systems;

• Interfere with website security or operation;

• Scrape, copy or extract website content through unauthorised automated means;

• Use the website for fraudulent or unlawful purposes;

• Place orders using unauthorised payment information;

• Submit false or misleading product reviews; or

• Use our content or branding in a manner that suggests an unauthorised association with Olsun Formulation.

We may restrict or terminate access where these Terms are violated.

14. Intellectual Property

Unless otherwise stated, the website and its content—including the Olsun Formulation name, logos, product images, packaging artwork, graphics, text, videos, layouts and design elements—are owned by or licensed to Olsun Formulation and are protected by applicable intellectual-property laws.

You may access the website for personal and lawful use. You may not copy, reproduce, publish, distribute, modify, sell, commercially exploit or create derivative works from our content without prior written permission.

No licence or ownership right is transferred to you merely because you access the website or purchase a product.

15. Third-Party Services and Links

The website may contain links to or integrations with payment providers, delivery partners, social-media platforms and other third-party services.

These third parties operate independently and may have their own terms and privacy policies. Olsun Formulation does not control and is not responsible for third-party content, availability, security or privacy practices.

The inclusion of a third-party link does not necessarily constitute an endorsement.

16. Website Availability and Accuracy

We aim to keep the website available, secure and accurate. However, we do not guarantee that:

• Access will always be uninterrupted;

• The website will be completely free from technical errors;

• Every error will be corrected immediately; or

• Every feature will remain continuously available.

We may temporarily suspend or modify parts of the website for maintenance, security, technical, operational or legal reasons.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Olsun Formulation will not be liable for indirect, incidental, special or consequential losses resulting from the use of, or inability to use, the website.

We do not guarantee a particular result from the use of any product. Products must be used according to the label, warnings and applicable professional advice.

Nothing in these Terms excludes or limits:

• Liability that cannot legally be excluded;

• Rights available under applicable consumer-protection law;

• Liability for fraud or fraudulent misrepresentation; or

• Responsibility arising from a defective or unsafe product where imposed by applicable law.

18. Indemnity

To the extent permitted by law, you agree to be responsible for losses or claims arising directly from your unlawful use of the website, violation of these Terms or infringement of another person’s rights.

This clause does not limit your statutory consumer rights or impose responsibility on you for matters caused by Olsun Formulation.

19. Privacy and Electronic Communications

Our collection, use, storage and protection of personal information are governed by our Privacy Policy.

By using the website or contacting us electronically, you consent to receiving transactional communications relating to your account, order, payment, delivery, support request or important policy updates.

Promotional communications will be sent in accordance with applicable consent and communication requirements. You may unsubscribe from eligible marketing communications using the method provided.

20. Changes to These Terms

We may update these Terms to reflect changes in our services, business operations, technology or applicable law.

Updated Terms will be posted on this page with a revised “Last Updated” date. Material changes may also be communicated through the website or other reasonable methods.

Changes will apply prospectively from their effective date. Your continued use of the website after updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by law.

21. Suspension and Termination

We may suspend, restrict or terminate access to the website where reasonably necessary because of:

• A material violation of these Terms;

• Fraudulent or unlawful activity;

• Security or technical risks;

• Abuse of website features; or

• Legal or regulatory requirements.

Termination will not affect rights, obligations, payments or liabilities that arose before termination.

22. Force Majeure

Olsun Formulation will not be responsible for a delay or failure caused by circumstances beyond our reasonable control, including natural disasters, severe weather, epidemic or pandemic events, war, civil disturbance, government restrictions, strikes, transportation disruption, internet failure or interruption of essential services.

We will make reasonable efforts to minimise the effect of such events and fulfil affected obligations when reasonably possible.

23. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be limited or removed only to the minimum extent required. The remaining provisions will continue to remain effective.

24. No Waiver

A delay or failure by Olsun Formulation to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

25. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Refund Policy and any additional terms presented during a purchase, constitute the agreement between you and Olsun Formulation concerning your use of the website and related services.

If product-specific terms conflict with these general Terms, the product-specific terms will apply to the extent of that conflict, subject to applicable law.

26. Governing Law and Jurisdiction

These Terms are governed by the laws of India.

Subject to applicable consumer-protection laws and the jurisdiction of competent consumer commissions or other statutory authorities, courts located in Pune, Maharashtra will have jurisdiction over disputes arising from these Terms.

Nothing in this section prevents a consumer from approaching a competent consumer commission or authority available under applicable law.

27. Customer Support and Grievance Contact

For questions, complaints or concerns relating to these Terms, products, orders or website services, contact:

Olsun Formulation
Customer-Care Email: olsunformulation@gmail.com
Customer-Care Phone: 8600629635
Working Hours: 9am to 8pm

When contacting us, please include your name, order number and a clear description of the issue. We will acknowledge and address complaints within the timelines required under applicable law.